Buyer Information

Buyer Information

Shopping Guide

1). Add the item(s) you wish to purchase to your basket.

2). Once you have finished shopping click ‘Proceed to Checkout'.

3.) Choose your delivery location from the drop down list, this will automatically calculate any delivery charge and add it to your order.  

Please note that whilst our prices include free delivery to UK mainland addresses there will be an additional charge for international (non-UK) destinations.  There will also be an additional charge for orders over 2 kilograms in weight to the Channel Islands, Highlands & Islands - please see below 

4.) Click 'Proceed to Checkout'.

5). Complete the checkout form.

6). To pay by debit/credit card or PayPal click ‘Proceed to PayPal’ to complete your purchase.  Once checkout is complete you will receive an email confirming your order. 

Please note that PayPal process our card payments and you do not need to have a PayPal account to use your debit or credit card.  

7). Once your order has been processed you will receive a further email confirming dispatch and, where relevant, tracking information.


International (Non UK) Customers, Channel Islands, Highlands & Islands - Please Note:

Orders over 2 kilograms in weight are delivered by FedEx, UPS or similar international couriers and the delivery charge is dependent on your location.  This is highlighted in the applicable product descriptions where we ask you to contact us for a shipping quotation before placing your order.

This may also apply to multiple item orders if the total weight is over 2kg.

Once you are happy with the international delivery charge please follow steps 1 - 3 above.  Your delivery option will show 'INTERNATIONAL SHIPPING COST WILL BE CONFIRMED BY INVOICE ONCE YOUR ORDER IS RECEIVED  - Please Proceed to Checkout'.

Click 'Proceed to Checkout'.

Complete the checkout form.

The screen will then show a message thanking you and confirming your order amount and order number.  We will make every effort to source the most economical shipping solution and then send an invoice to cover the amount for international delivery to your location. 

Once this invoice is settled your order will be processed and you will receive a further email confirming dispatch and tracking information.


We strongly recommend that our international customers contact us to confirm delivery costs before placing an order.


Delivery

All our prices include free delivery to UK mainland addresses by Royal Mail or My Hermes.  Items up to 2 kilograms in total weight may also be delivered free to the Highlands and Islands.

There will be an additional charge for orders over 2 kilograms in weight to the Channel Islands, Highlands & Islands - please see above

We pride ourselves on the quality of our packaging and also try to use recycled materials where possible.

Please note that any local import duties, customs charges or taxation are the sole responsibility of the buyer.

Returns

We are happy to accept returns within 14 days of delivery.  The cost of return postage/shipping is the responsibility of the customer and we always recommend that you use a traceable/tracked service.  Please contact us prior to returning any items.

Payment

We accept credit and debit card payments via PayPal in addition to payment from your PayPal account as part of the checkout process.
Should you wish to make payment by cheque (UK banks only) please contact us first. Items will be dispatched once funds have cleared.

General

All of the items on our site have been used previously unless otherwise stated in the description.  Although we aim to detail any obvious points in our descriptions the items will typically show signs of age and use.  Those items with a cutting edge may require sharpening and/or honing if intended for use.  Some items may require adjustment/setting up before use.

If any of our wooden items show signs of woodworm a standard woodworm treatment will be applied.  Any exit holes are filled with a black wax so that the hole positions remain obvious.  Please note that we cannot guarantee that our items are 100% free of woodworm.